Customer Service Representative (German + English) – On-Site | Lisbon*

  • Lisbon, Portugal
  • Full-Time
  • On-Site
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Job Description:

Customer Service Representative (German + English) – On-Site | Lisbon

Location: Lisbon, Portugal
Work Model: On-Site
Start Date: 5 March 2026
Contract Type: CDD – 6 months
Base Salary: €1,100 gross x14 months
Complexity Bonus: €100 x11 months

About the Role

We are looking for a German-speaking Customer Service Representative to join a professional and international team in Lisbon.

In this role, you will provide high-quality support to customers, ensuring efficient case resolution and a positive customer experience.

Working Schedule

  • Monday to Friday (including bank holidays)

  • Rotational shifts between 07:30 AM – 08:00 PM

  • Weekends off

Responsibilities

  • Provide customer support via phone, email, and chat

  • Handle inquiries, complaints, and service-related questions

  • Ensure accurate documentation of cases in internal systems

  • Follow company procedures and quality standards

  • Maintain a high level of customer satisfaction

Requirements

  • Fluent German (C1–C2)

  • Good command of English (B2+)

  • Strong communication and problem-solving skills

  • Customer-oriented mindset

  • Ability to work rotational shifts

Whats Offered

  • Stable 6-month contract (CDD)

  • Competitive salary package: €1,100 x14 months

  • Complexity bonus: €100 x11 months

  • Weekends off

  • International and multicultural work environment

  • Career development opportunities

If you are customer-focused and ready to grow your career in Lisbon, this could be the right opportunity for you