About the Role
Are you looking to start or develop your career in the banking sector? Join a team in Porto as a Digital Banking Customer Service Consultant and become a trusted point of contact for customers of a 100% online bank, providing support in French. This is not a sales position. Your main role is to advise, reassure and support customers.

Responsibilities

• Provide remote support to customers, offering personalised, clear and professional assistance
• Answer customer enquiries by phone and email
• Guide customers on how to use online banking services
• Assist customers with their everyday banking transactions
• Provide accurate information about accounts, payment methods and banking procedures
• Handle customer requests with care, confidentiality and professionalism
• Ensure a smooth and high-quality customer experience

Requirements

• French proficiency at C1 level or above, both spoken and written
• Excellent communication skills
• Strong focus on customer service and satisfaction
• Good command of digital tools
• Attention to detail, organisation and discretion
• Ability to handle sensitive requests calmly and professionally
• Previous experience in banking or customer relations is an advantage
• Ability to work on-site in Porto, Portugal

Work Schedule & Location

• On-site in Porto, Portugal
• Monday to Friday, 7:00 AM to 7:00 PM, and Saturday, 8:00 AM to 5:00 PM, on a rotating shift basis
• Two days off per week: Sundays always off, plus one additional rotating day off

What We Offer

• Full-time employment contract
• Fixed salary of €953 gross/month
• Monthly performance bonus of up to €125
• Meal allowance of €6 net per working day
• Three weeks of paid training and personalised support from your first day
• Career development opportunities towards specialist or management positions

Why Join This Project?

• A well-established banking project in a fully digital environment
• Develop skills that are highly valued in the banking sector
• Comprehensive training and ongoing guidance
• A dynamic and friendly team in Porto

Apply: Send your CV in English to [email protected]