Polish-Speaking Customer Care Specialist (Inbound)

Location: Porto, Portugal
Work Type: On-site
Start Date: 13 April 2026

Job Description

We are looking for a Polish-speaking Customer Care Specialist to join an international team in Porto. In this inbound role, you will assist customers with their inquiries and provide high-quality support while ensuring a positive customer experience.

Responsibilities

• Handle inbound customer inquiries via phone, email, or chat

• Provide accurate information and effective solutions to customers

• Resolve issues efficiently while maintaining a professional approach

• Ensure high levels of customer satisfaction

• Document customer interactions and follow internal procedures

Requirements

• Fluent Polish

• Good level of English

• Strong communication and problem-solving skills

• Customer-oriented mindset

• Ability to work in a fast-paced environment

Work Model

On-site – Porto, Portugal