Dutch-Speaking Customer Service Specialist

Location: Lisbon, Portugal
Work Type: On-site

Job Description

We are looking for a Dutch-speaking Customer Service Specialist to join a team in Lisbon. In this role, you will assist customers with inquiries, provide support, and ensure a positive customer experience.

Responsibilities

• Provide customer support via phone, email, or chat

• Handle customer inquiries and resolve issues efficiently

• Maintain accurate records of customer interactions

• Ensure high levels of customer satisfaction

• Follow internal procedures and service standards

Requirements

• Fluent Dutch

• Good level of English

• Minimum 6 months of previous customer service experience

• Strong communication and problem-solving skills

• Customer-oriented mindset

Working Hours

Monday – Friday (including bank holidays)
07:30 – 20:00 (rotational shifts)
Days Off: Weekends

Salary & Bonus

1100€ gross salary (paid over 14 months)
100€ performance bonus (paid over 11 months)
100€ complexity bonus (paid over 11 months)

Contract

Fixed-term contract (CDD) – 6 months