About the Role
Join the support team of a French fintech company and work fully remote. You will handle user requests by ticket, chat and outbound video calls, providing third-level technical support for software applications.

What You Bring

• French and English (B2)
• Minimum 1 year of experience in IT technical support
• Experience resolving technical support tickets
• Knowledge of MySQL, Slack and Postman
• Strong troubleshooting and problem-solving skills
• Strong written and verbal communication skills
• Customer-oriented profile and teamwork skills

Key Responsibilities

• Manage user support requests via ticket, chat and outbound calls
• Resolve third-level issues not solved at second level
• Analyze application problems and errors
• Check customer data in the database to avoid errors
• Suggest improvements based on incidents

Schedule & Work Model

• Fully remote, with on-site attendance at the Vila Nova de Gaia office once per quarter
• 40 hours per week, rotating shifts, Monday to Friday, between 08:00 and 17:30
• Paid training: 12 working days, in English
• Portuguese employment contract: uncertain-term of about 12 months, permanent after 2 years

Compensation & Benefits

• Gross salary of €1,318.34 per month (including Christmas and holiday allowances and meal allowance)
• Welcome bonus: €1,000 + €500
• Health insurance from day one
• 22 days of holiday per year, plus Portuguese public holidays

Relocation Support

• Flight ticket reimbursement (after 6 months)
• Airport pick-up
• Private bedroom in a shared apartment, utilities included
• Language courses
• Yearly complimentary flight ticket to your home country
• Admin support with NIF and NISS

Apply
Send your CV in English to [email protected]