Dutch-Speaking Customer Service Specialist

Location: Lisbon, Portugal
Work Type: On-site

Job Description

We are looking for a Dutch-speaking Customer Service Specialist to join a dynamic team in Lisbon. In this role, you will assist customers, handle inquiries, and provide high-quality support while ensuring a positive customer experience.

Responsibilities

• Provide customer support via phone, email, or chat

• Handle customer inquiries and resolve issues efficiently

• Ensure a high level of customer satisfaction

• Maintain accurate records of customer interactions

• Follow internal procedures and quality standards

Requirements

• Fluent Dutch

• Good level of English

• Minimum 6 months of customer service experience in the same role (mandatory)

• Strong communication and problem-solving skills

• Customer-oriented mindset

Working Hours

Monday – Sunday
08:00 – 23:00 (rotational shifts)
Days Off: 2 rotational days

Salary & Bonus

1100€ gross salary (paid over 14 months)
80€ complexity bonus (paid over 11 months)