German-Speaking Account Manager – Customer Success & Optimization

Location: Barcelona, Spain
Work Model: Office-based (with potential future hybrid model)
Schedule: Full-time, 39 hours/week
Salary: €30,000 gross/year
Performance Bonus: Up to €3,500 gross/year
Relocation Support: Available for candidates relocating from outside Spain

About the Role

We are looking for a German-speaking Account Manager – Customer Success & Optimization to join a dynamic team in Barcelona within the property & hospitality sector.

In this role, you will focus on client retention, account optimization, and growth by building strong relationships and delivering value-driven solutions. If you are performance-oriented and passionate about customer success, this could be your next career step.

Key Responsibilities

Account Optimization & Retention

• Manage relationships with newly onboarded and existing clients

• Proactively address client needs to improve satisfaction and sustainability

• Provide tailored account optimization strategies

• Strengthen long-term partnerships and drive retention

Pipeline Management

• Use CRM and customer success tools to manage and track accounts

• Meet or exceed outreach and engagement KPIs

• Manage a pipeline of high-value accounts with growth objectives

Collaboration & Continuous Improvement

• Act as the Voice of the Customer (VoC) to support product/process improvements

• Collaborate with sales teams, program managers, and stakeholders

• Stay up to date with industry trends and tools

• Participate in ongoing training and professional development

Requirements

• 1–2 years of experience in Customer Success, Account Management, or similar client-facing roles

• BA/BS degree or equivalent practical experience

• C2 level of German

• Proficient English

• Strong communication, relationship-building, and problem-solving skills

• Proven ability to meet or exceed performance targets

• Strong organizational skills and ability to manage multiple accounts

Desirable Skills

• Experience with CRM platforms (e.g., Salesforce or similar tools)

• Background in hospitality, property management, or related industries

• Strong emotional intelligence and solution-oriented mindset

• Entrepreneurial thinking and proactive attitude

• Analytical and critical thinking skills

• Team collaboration skills

Whats Offered

• Competitive salary: €30,000 + up to €3,500 bonus

• Relocation package for candidates outside Spain

• Continuous training and certifications

• Clear career progression opportunities

• Modern office in a prime Barcelona location

If you are based in or open to relocating to Barcelona and ready to grow in Customer Success & Optimization, this could be your next opportunity!