About the Role
Join a customer care team in Sofia, Bulgaria, supporting Icelandic-speaking customers of a well-known international company. You will handle customer inquiries by phone, chat and email and provide clear, practical solutions. This is an on-site role with room to grow.

What You'll Be Doing

• Provide professional support while maintaining high customer satisfaction
• Handle customer inquiries by phone, email and chat
• Resolve inquiries within agreed service levels, following established procedures
• Meet performance targets for handling time, first-contact resolution and customer satisfaction
• Share best practices with the team and contribute to continuous improvement
• Take part in ongoing training and keep your product knowledge up to date

What You Bring

• Fluent or native-level Icelandic, written and spoken (mandatory)
• Fluent English, written and spoken (mandatory)
• Eligibility to work in the EU (mandatory)
• Strong communication and interpersonal skills
• Customer-oriented mindset and excellent active listening
• Good problem-solving skills and the ability to follow structured processes
• Adaptability and willingness to learn new tools and processes

Relocation Support

Candidates relocating within Bulgaria

• €750 gross relocation bonus, paid in 2 instalments
• 21 days of company-provided accommodation on arrival and help finding long-term housing
• Travel to Sofia covered

International candidates

• €1,200 gross relocation bonus, paid in 2 instalments
• 21 days of company-provided accommodation on arrival and help finding long-term housing
• Flight tickets to Sofia covered

Schedule & Location

• On-site in Sofia, Bulgaria
• Monday to Sunday, 11:30-20:00
• Contract hours are negotiable for local candidates

Compensation & Benefits

• Salary of €1,945 gross per month
• Welcome bonus of €750 gross after 3 months and another €750 gross after 6 months of employment, provided no resignation notice has been submitted
• On-site training provided

Apply: Send your CV in English to [email protected]