German-Speaking Customer Success Specialist

Location: Sofia, Bulgaria
Work Type: Remote / Hybrid
Start Date: 19 March 2026

Job Description

We are looking for a German-speaking Customer Success Specialist to support active customers and ensure successful onboarding and adoption of digital tools. This is a non-sales role focused on guiding customers through implementation and helping them get the most value from the platform.

Responsibilities

• Conduct onboarding and orientation sessions for active customers

• Deliver product demos and presentations using prepared materials

• Tailor solutions based on customer needs

• Guide customers through the implementation process over a period of 5–10 weeks

• Monitor adoption rates and customer engagement

• Share best practices to support successful tool implementation

Requirements

• Fluent German

• Good level of English

• Comfortable speaking on camera and presenting to customers

• Strong communication and presentation skills

• Technically confident and comfortable explaining digital tools

Working Hours

Monday – Friday
09:00 – 18:00

Salary & Bonus

1687.26 EUR gross salary
728.59 EUR quarterly performance bonus