Customer Service Representative (French + English) – On-Site | Porto

Location: Porto, Portugal
Work Model: On-Site
Start Date: 12 March 2026
Working Hours: Monday to Friday – 08:00 to 17:00
Days Off: Saturday & Sunday
Salary: €1,000 gross x14 months

About the Role

We are looking for a French-speaking Customer Service Representative to join a professional team in Porto.

This role is ideal for candidates with solid customer service experience, preferably within the travel industry, who thrive in structured environments and value high-quality service delivery.

Responsibilities

• Provide customer support via phone, email, and other communication channels

• Assist customers with inquiries, bookings, and service-related issues

• Ensure accurate documentation of all interactions

• Deliver high-quality service aligned with company standards

• Maintain professionalism in a fast-paced environment

Requirements

• Fluent French (C1–C2)

• English C1 level (business proficiency – written and spoken)

• Mandatory: Minimum 2 years of experience in a customer service role (preferably in the travel industry)

• Mandatory: High School Diploma (12th grade or equivalent)

• Excellent communication skills

• Adaptability and flexibility in a dynamic work environment

Whats Offered

• Stable full-time on-site position

• Salary package: €1,000 x14 months

• Weekends off

• International and professional work environment

• Career development opportunities

If you have strong customer service experience and a background in the travel industry, this could be your next opportunity in Porto