Customer Service Representative (German + English) – On-Site | Lisbon

Location: Lisbon, Portugal
Work Model: On-Site
Start Date: 2 April 2026
Contract Type: CDD – 6 months
Base Salary: €1,100 gross x14 months
Complexity Bonus: €180 x11 months

About the Role

We are looking for a German-speaking Customer Service Representative with an interest or background in digital marketing and/or web design to join an international team in Lisbon.

This role is ideal for candidates who are enthusiastic about online marketing solutions and enjoy supporting customers in a dynamic environment.

Working Schedule

• Monday to Friday – 06:00 to 22:00 (rotative shifts)

• Weekends off (Saturday & Sunday)

• Uber support up to €25.00 for early shifts starting at 06:00

Responsibilities

• Provide customer support via phone, email, and chat

• Assist clients with digital marketing and/or web design-related inquiries

• Troubleshoot issues and provide effective solutions

• Document cases accurately in internal systems

• Ensure high levels of customer satisfaction

Requirements

• Fluent German (C1–C2)

• Good command of English (B2+)

• Mandatory: Experience or strong knowledge in digital marketing and/or web design

• Strong communication and problem-solving skills

• Customer-focused and detail-oriented mindset

Whats Offered

• 6-month CDD contract

• Competitive salary: €1,100 x14 months

• Complexity bonus: €180 x11 months

• Weekends off

• Uber allowance for early shifts

• International and dynamic work environment

If you have a passion for digital marketing and enjoy helping customers succeed online, this could be your next opportunity