Customer Service Representative (Dutch + English) – On-Site | Lisbon

Location: Lisbon, Portugal
Work Model: On-Site
Start Date: 2 April 2026
Market: Dutch Market
Working Schedule: Monday to Sunday – 08:00 to 23:00 (Rotative Shifts)
Days Off: 2 rotative days per week
Salary: €1,100 gross x14 months

About the Role

We are looking for a Dutch-speaking Customer Service Representative to support the Dutch market from our Lisbon office.

This role is ideal for candidates who are customer-oriented, solution-driven, and comfortable working in a fast-paced international environment.

Responsibilities

• Provide high-quality customer support via phone, email, and chat

• Assist customers with inquiries, issues, and product-related questions

• Ensure customer satisfaction and professional case handling

• Document interactions accurately in internal systems

• Follow company procedures and service standards

Requirements

• Fluency in Dutch (C1–C2)

• Good command of English (B2+)

• Minimum 6 months of previous experience in customer service (mandatory)

• Strong communication and problem-solving skills

• Ability to work rotational shifts, including weekends

Whats Offered

• Stable full-time contract

• Competitive salary: €1,100 gross x14 months

• International and multicultural environment

• Career development opportunities

• Office-based role in Lisbon

If you are motivated, customer-focused, and ready to grow your career in Portugal, this could be the right opportunity for you