French-Speaking Customer Support Specialist

Location: Porto, Portugal
Work Type: On-site

Job Description

We are looking for a French-speaking Customer Support Specialist to join a dynamic team in Porto within the telecommunications sector. In this role, you will assist customers with their inquiries and provide high-quality support while ensuring a positive customer experience.

Responsibilities

• Provide customer support via phone, email, or chat

• Assist customers with inquiries related to telecom services and products

• Resolve issues efficiently and professionally

• Maintain accurate records of customer interactions

• Ensure a high level of customer satisfaction

Requirements

• Fluent French

• Good level of English or French CV accepted

• Strong communication and problem-solving skills

• Customer-oriented mindset

• Candidates must be located within 30 km of Porto

Working Hours

Monday – Saturday
07:00 – 19:00 (shift-based schedule)

Salary & Benefits

• 1020€ gross base salary (paid over 14 months)

• Guaranteed bonus of 100€ gross for the first 3 months (or higher depending on targets)

• Meal allowance: 9.60€ per day (net, meal card)

• Public transport reimbursement up to 40€ per month

• Welcome bonus: 150€ gross paid in the 4th month