Brazilian Portuguese-Speaking Marketing Customer Support Specialist

Location: Lisbon, Portugal
Work Type: On-site

Job Description

We are looking for a Brazilian Portuguese-speaking Marketing Customer Support Specialist to join a dynamic team in Lisbon. In this role, you will support customers with marketing-related inquiries, campaign performance, and digital tools while ensuring a high-quality customer experience.

Responsibilities

• Provide support related to digital marketing campaigns and tools

• Assist customers with campaign setup, optimization, and troubleshooting

• Analyze campaign performance and provide guidance when needed

• Support technical aspects related to tracking tools and integrations

• Ensure high levels of customer satisfaction and accurate documentation

Requirements

• Fluent Brazilian Portuguese

• Good level of English

• Experience in paid campaign management (mandatory)

• Experience with Google Analytics (mandatory)

• Degree in Marketing or a related field

• Knowledge of HTML / Web Development

• Experience with Pixel data and API integrations

• Candidates must already be located in Lisbon (no accommodation support)

Working Hours

Initially:
Monday – Sunday
07:00 – 19:00

Shifts:

• 07:00 – 16:00

• 10:00 – 19:00

Later stage (to be confirmed):

• 24/7 rotational shifts

• 2 rotational days off

Salary & Bonus

920€ gross salary (paid over 14 months)
40€ complexity bonus (paid over 11 months)