Customer Support Specialist-German Language

We are looking for a fluent German speaker to join our dynamic customer support team in Lisbon. As a Customer Support Specialist, you will be the first point of contact for our customers, providing high-quality assistance and ensuring a seamless user experience. This is an excellent opportunity for both entry-level candidates and experienced professionals looking to build a career in a multicultural environment.

Key Details

Position: Customer Support Specialist

Language Requirement: Fluent / Native German (C1/C2)

Start Date: 30 March

Location: Lisbon, Portugal

Work Model: Onsite

Work Schedule & Shifts

Rotative Schedule: Monday to Sunday.

Shift Hours: Between 08:00 AM and 12:00 AM (Midnight).

Transport Support: For employees working the last shift (ending at midnight), a shuttle service is provided for a safe commute home.

Key Responsibilities

Provide professional and timely support to German-speaking customers via phone, email, or chat.

Troubleshoot issues and guide customers through platform features or service inquiries.

Maintain a high level of customer satisfaction by providing empathetic and accurate solutions.

Document customer interactions in the CRM system (e.g., Manatal, Salesforce).

Compensation & Benefits

Base Salary: €15,260 Gross per year (Applicable for both experienced and entry-level candidates).

Signing Bonus: Potential signing bonus based on eligibility.

Training: Fully paid professional training provided.

Candidate Requirements

Fluency in German (Written and Verbal).

Good command of English (for internal communication and training).

Strong communication skills and a customer-centric mindset.

Ability to work in a rotating shift environment.

Willingness to work onsite in Lisbon.

Relocation Support

For candidates moving from outside Continental Portugal:

Bureaucratic Support: Assistance in obtaining NIF and NISS.

Housing: Assistance in finding accommodation based on candidate needs.

Relocation Bonus: * €2,000 (Gross) for moves from outside Continental Portugal.

€1,000 (Gross) for moves from outside the Lisbon Metropolitan area to Lisbon.

Please submit your CV via LinkedIn or send it directly to [email protected]