About the Role
Join a leading retail customer support team in Barcelona and provide exceptional customer service in Spanish, English and Euskera. You will handle inquiries and resolve issues across all customer contact channels.

What You Bring

• Strong communication skills and a customer-oriented mindset
• Native-level Spanish and Basque (Euskera)
• Very good level of English
• Empathy, patience and the ability to resolve customer issues effectively
• Proactive attitude, organizational skills and attention to detail
• Ability to work as part of a team in a dynamic, international environment
• Proficiency in digital tools and confidence in handling different customer service channels
• Availability to work rotating shifts from Monday to Sunday

Key Responsibilities

• Handle customer inquiries related to purchases, orders and products
• Manage issues related to orders, deliveries, returns and other after-sales matters
• Provide effective and personalized solutions, ensuring friendly and professional customer service
• Follow up on cases and ensure that issues are properly resolved
• Record customer interactions and keep information updated in internal systems
• Contribute to delivering an excellent customer experience across all contact channels

Schedule & Work Model

• On-site in Barcelona, Spain
• Rotating shifts, Monday to Sunday, between 9:00 AM and 11:00 PM

Compensation & Benefits

• Gross salary of €19,623.64 per year
• Welcome bonus of €1,000
• Opportunity to earn a performance bonus of €1,200

Apply
Send your CV in English to [email protected]