About the Role

Join a player support team in Sofia, Bulgaria, supporting German-speaking customers of a well-known international company. You will help customers by phone, email and chat, offering empathetic, customer-first solutions. This is an on-site role in a friendly, international environment with room to grow.

What You'll Be Doing

• Assist customers by phone, email and chat in German and English
• Handle technical, billing, account and general queries
• Resolve cases efficiently and escalate when needed
• Moderate community platforms and help maintain a positive environment
• Identify trends and report issues to the relevant teams
• Contribute ideas to improve the knowledge base and processes
• Help shape the customer experience through feedback and insights

What You Bring

• Fluent German (mandatory)
• Fluent English (mandatory)
• Eligibility to work in the EU (mandatory)
• Knowledge of Microsoft Outlook, Excel and internet tools
• Gaming experience and an understanding of player culture
• Excellent communication skills and a team-player attitude
• Empathy and a genuine desire to help customers
• Strong problem-solving skills
• Flexibility to work rotating 24/7 shifts
• Openness to feedback and continuous improvement

Relocation Support

Candidates relocating within Bulgaria

• €750 gross relocation bonus, paid in 2 instalments
• 21 days of company-provided accommodation on arrival and help finding long-term housing
• Travel to Sofia covered

International candidates

• €1,200 gross relocation bonus, paid in 2 instalments
• 21 days of company-provided accommodation on arrival and help finding long-term housing
• Flight tickets to Sofia covered

Schedule & Location

• On-site in Sofia, Bulgaria
• Full-time, Monday to Sunday, rotating shifts covering 24/7 operations
• Contract hours are negotiable for local candidates

Compensation & Benefits

• Salary of €1,585 gross
• Welcome bonus of €1,500 gross, paid in two instalments (€750 after 3 months and €750 after 6 months), provided no resignation notice has been submitted
• On-site training provided
• Additional health insurance
• 50+ benefits and services to choose from
• Employee Referral Program with bonuses
• Career development opportunities
• Modern office with a personal gym with panoramic views, relaxation and gaming zones
• Welcoming German-speaking community

Apply: Send your CV in English to [email protected]