Travel Consultant (Danish Speaking) Latvia - RE...

  • Riga, Latvia
  • Full-Time
  • Remote
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Job Description:

About the Role

We are looking for a Danish-speaking Travel Consultant to join an international travel support team. In this role, you will assist customers with travel-related inquiries while delivering high-quality customer experience in a dynamic and fast-paced environment.

Work Schedule:

  • Monday – Friday: 09:00–20:00

  • Saturday – Sunday: 10:00–19:00

  • 365 days a year

  • Bank holidays paid double


Key Responsibilities

  • Handle inbound customer inquiries related to travel bookings, reservations, changes, and cancellations
  • Provide accurate and timely travel information via phone, email, and/or chat

  • Assist customers with itinerary changes, refunds, and special requests

  • Ensure a high level of customer satisfaction by delivering professional and friendly support

  • Follow internal procedures, quality standards, and service-level agreements (SLAs)

  • Escalate complex cases when needed and ensure proper follow-up

  • Accurately document customer interactions in internal systems

  • Collaborate with internal teams to ensure smooth customer experience

    • Candidate Profile

    • Fluency in Danish and good command of English

    • Strong communication and customer service skills

    • Availability to work flexible schedules, including weekends

       


    Compensation & Benefits

    • Salary: €1,900 gross/month 

    • Bonus: Up to €250/month

    • Contract Type:

      • Full-time

      • Part-time (minimum 50% / 20 hours per week)

    Apply now and take the next step in your international career as a Danish-speaking Travel Consultant!