Role Overview

We are looking for a German-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Location

On-site – Sofia, Bulgaria

Project Start Date

19.01.202

Work Schedule

• Monday to Sunday
• Rotating shifts between 08:00 – 20:00

Key Responsibilities

• Handle incoming customer interactions via phone and/or digital channels

• Answer questions related to subscriptions, billing, and service usage

• Provide basic technical support and troubleshooting

• Offer clear, accurate, and customer-focused solutions

• Ensure customer satisfaction on every interaction

• Follow internal procedures and quality guidelines

Candidate Profile

• Native or near-native German (C2 level required)

• No previous customer support experience required

• Strong communication and problem-solving skills

• Customer-oriented mindset and ability to work in a fast-paced environment

• Willingness to work rotating shifts and on-site

Compensation & Benefits

• Base Salary: 4000 BGN gross/month

• Performance Bonus: 300 BGN gross 

• Meal Allowance

• Monthly transportation allowance of 50 BGN net paid in addition to the base salary
• Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN
• Medical plan: health and dental care
• Life insurance
• Multisport Card (co-financed by the employer)
• Discounts on various goods and services
  
  

If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you. Apply now and join an international team in Sofia.