Customer Service Representative (Austrian German) – On-Site | Lisbon

Location: Lisbon, Portugal
Work Model: On-Site
Start Date: 30 April 2026
Base Salary: €1,100 gross x14 months
Complexity Bonus: €100 x11 months

About the Role

We are looking for a Customer Service Representative fluent in Austrian German (C2/Native level) to join an international team in Lisbon.

You will provide high-quality support to customers while ensuring professional and efficient case handling.

Important: Standard German is NOT accepted for this role. Candidates must speak Austrian German at a native/C2 level.

Working Schedule

• 24/7 rotational shifts (Monday to Sunday)

• 2 rotative days off per week

Flexibility to work night shifts, weekends, and public holidays is required.

Responsibilities

• Provide customer support via phone, email, and chat

• Assist customers with inquiries, complaints, and service-related issues

• Ensure accurate case documentation

• Follow internal policies and quality standards

• Maintain high levels of customer satisfaction

Requirements

• Native / C2 Austrian German (mandatory)

• Good command of English (B2+)

• Previous customer service experience is a plus

• Strong communication and problem-solving skills

• Ability to work rotational 24/7 shifts

Whats Offered

• Stable on-site position in Lisbon

• Salary: €1,100 x14 months

• Complexity bonus: €100 x11 months

• International and multicultural environment

• Career growth opportunities

If you are customer-oriented and fluent in Austrian German, this could be your next career opportunity in Lisbon!