French-Speaking Customer Service Specialist

Location: Porto, Portugal
Work Type: On-site

Job Description

We are looking for a French-speaking Customer Service Specialist to join a dynamic team in Porto. In this role, you will provide support to customers, handle inquiries, and ensure a high-quality customer experience.

Responsibilities

• Provide customer support via phone, email, or chat

• Handle customer inquiries and resolve issues efficiently

• Maintain accurate records of customer interactions

• Ensure a high level of customer satisfaction

• Follow internal procedures and service standards

Requirements

• Fluent French

• English B2 level

• Minimum 6 months of experience in customer service, preferably in the travel industry

• High School diploma (12th grade or equivalent) is mandatory

• Excellent communication skills

• Adaptability and flexibility in a dynamic environment

Working Hours

Monday – Friday
08:00 – 17:00
Days Off: Saturday and Sunday

Salary

1000€ gross salary (paid over 14 months)