German-Speaking Customer Service Specialist

Location: Lisbon, Portugal
Work Type: On-site

Job Description

We are looking for a German-speaking Customer Service Specialist to join a team in Lisbon. In this role, you will assist customers with inquiries and provide support related to digital marketing and web-related topics while ensuring a high-quality customer experience.

Responsibilities

• Provide customer support via phone, email, or chat

• Assist customers with inquiries related to digital tools and services

• Troubleshoot issues and provide effective solutions

• Maintain accurate records of customer interactions

• Ensure high levels of customer satisfaction

Requirements

• Fluent German

• Good level of English

• Experience or knowledge in digital marketing and/or web design (mandatory)

• Strong communication and problem-solving skills

• Customer-oriented mindset

Working Hours

Sunday – Friday
05:00 – 20:00 (rotational shifts)

Days Off: Saturday + 1 rotational day

• Transportation support: Uber reimbursement up to 25€ for early shifts starting at 05:00

Salary & Bonus

1100€ gross salary (paid over 14 months)
180€ complexity bonus (paid over 11 months)

Contract

Fixed-term contract (CDD) – 6 months