Spanish-Speaking Customer Service Specialist

Location: Lisbon (Tejo), Portugal
Work Type: On-site

Job Description

We are looking for a Spanish-speaking Customer Service Specialist to join a team in Lisbon (Tejo) supporting the Spanish market. In this role, you will assist customers with inquiries related to financial services while ensuring a high level of customer satisfaction.

Responsibilities

• Provide customer support via phone, email, or chat

• Assist customers with inquiries related to financial services

• Resolve issues efficiently and professionally

• Maintain accurate records of customer interactions

• Ensure compliance with internal procedures and quality standards

Requirements

• C2 or fluent Spanish (LATAM candidates can be considered)

• English B2 level

• Minimum 1 year of experience in Banking, Financial Services, or Insurance (mandatory)

• Strong communication and problem-solving skills

• Customer-oriented mindset

Working Hours

24/7 rotational shifts

Work Model

On-site – Lisbon (Tejo), Portugal